TERMS AND CONDITIONS OF SALE​
The owner of the online shop Iberic Tapas (hereinafter referred to as the Online Shop) is OÜ Iberic Tapas Catering (registration code 16022096), located in Harju County, Tallinn, Central City, Vana-Lõuna street 39 10134.
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Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of products sold in the Online Shop are indicated with the products. The price is subject to a delivery charge. All prices of goods sold in the online shop are in euros.
The delivery charge depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly with the goods.
Placing an order
To place an order, you must add the desired products to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
Estonian bank payments
Finnish bank payments
Finnish bank payments
Latvia bank payments
Visa/Mastercard card payments
Apple Pay and Google Pay
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NB: When paying by bank transfer, be sure to press the "Back to merchant" button on the bank page.
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Payments are intermediated by Maksekeskus AS. Payment is made outside the Online Shop in a secure environment - in the case of payment by bank link in the secure environment of the respective bank, and in the case of payment by credit card in the secure environment of Maksekeskus AS. The Seller does not have access to the customer's bank and credit card details. The contract enters into force as from the date of receipt of the amount due in the current account of the Online Shop.
The owner of the online shop is the controller of the personal data and transfers the personal data necessary for the execution of payments to the authorised processor Maksekeskus AS.
If the ordered goods cannot be delivered due to the expiry of the goods or for any other reason, the buyer shall be informed thereof as soon as possible, and the money paid (including the costs of delivery of the goods) shall be refunded without delay, but not later than 14 days from the date of sending the notification.
Delivery
Goods are shipped to Estonia, Latvia, Lithuania, Finland, Sweden, Finland, Sweden and Switzerland.
The shipping costs are borne by the purchaser and the corresponding price information is displayed with the shipping method.
Shipments within Estonia usually arrive at the destination specified by the buyer within 1-3 working days from the entry into force of the sales contract. Outside Estonia, delivery will be within 1-7 calendar days.
In exceptional cases, the right to deliver the goods within 45 calendar days is granted.
Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
Taganemisõigus ei kohaldu:
sealed products that are not suitable for return for health or hygiene reasons, if they have been opened after delivery;
products that have been used in a manner other than that necessary to ascertain their nature and characteristics.
The right of withdrawal does not apply where the buyer is a legal person.​
To exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop shall be entitled to reduce the refundable amount in accordance with the reduction in the value of the goods.
To return the goods, a withdrawal form must be submitted, the form of which can be found here:
and send it to iberictapas@gmail.com no later than 14 days after receipt of the goods.
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The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.
Upon receipt of the goods to be returned, the online shop shall immediately, but not later than 14 days after receipt of the withdrawal request, return to the buyer all payments received from the buyer under the contract.
The online shop may refuse to make refunds until it has received the return of the goods that are the subject of the contract or until the buyer has provided proof that it has returned the goods, whichever is earlier.
If the purchaser has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the purchaser if the price of the goods in the online shop is, due to a mistake, marked significantly below the market price of the goods.
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Right to lodge a complaint
The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. Thereafter, for a period of 1 year from the delivery of the goods to the purchaser, the defect shall be presumed to have existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.
In the event of a defect, the Buyer has the right to contact the Webshop within 2 months at the latest by sending an e-mail to iberictapas@gmail.com or by calling +372 5620 0783.
The online shop is not liable for defects that occur after the delivery of the goods to the buyer.
If the goods purchased from the Webshop have defects for which the Webshop is liable, the Webshop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online shop will refund the buyer all the fees that were included in the sales contract.
The online shop shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
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Direct marketing and processing of personal data
The online shop uses the personal data provided by the buyer only to process the order and send the goods to the buyer. The online shop forwards personal data to companies providing transport services to deliver the goods.
The online shop sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.
The purchaser may opt out of receiving offers and newsletters by e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
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Dispute resolution
If the buyer has any complaints about the Online Shop, they should be sent by e-mail to iberictapas@gmail.com or by telephone:
+372 5620 0783
If the buyer and the Online Shop cannot settle the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms and conditions of the procedure and apply here. The Consumer Disputes Committee is competent to settle disputes arising from a contract between the buyer and the Online Shop. The examination of the buyer's complaint by the Commission is free of charge.
The buyer may refer the matter to the European Union's consumer dispute resolution platform.